Support

You can make payment via Credit Card (Visa, Mastercard or AMEX), Apply Pay, Google Pay, Shop Pay, GrabPay or PayNow.

All orders will be processed within 1-2 business days, from Monday to Friday.

Due to high volume of orders, some delays may be experienced during seasonal periods/public holidays. We seek your kind understanding!

If you need it urgently, you may contact us via:

Email: hello@veloceglobal.com

Facebook Messenger: http://m.me/veloceglobalbrand

Yes, we provide self-collection. Item will be ready for collection usually within 24 hours.
You will be informed via email once it's ready.

For urgent order collections, please contact us!

Email: hello@veloceglobal.com

Facebook Messenger: http://m.me/veloceglobalbrand

Local Orders: Free shipping for all local orders

International Orders: Free shipping for orders above $200

Local Orders:
1. Free Express door-to-door delivery
2. Free self-collection at our pick-up location

International Orders:
Express door-to-door delivery

It usually takes around 2-3 business days for courier delivery.

Due to high volume of orders, some delays may be experienced during seasonal periods/public holidays. We seek your kind understanding!

If shipping day falls on a Public Holiday, delivery service will resume on the next business day.

Restricted areas are Changi Airport, Cargo Complex, Alps Ave, PSA Terminal, Army Camps (CMPB, Gombak Base, Airbase, Naval Base, Police HQ, Prison Complex, Police Coast Guard Base, Immigration Checkpoints, Jurong Island) and our offshore islands.

If item is defective or damaged when parcel is received, item will be exchanged.

Please email us at hello@veloceglobal.com within 7 days from the date of purchase or from when you have received your parcel, and provide us the following details:

1. Order No. along with your Name or Email Address used in the order

2. Photos or videos of defect or damaged item

The case will be attended to within 1-2 business days.

Unfortunately, all items sold are not refundable.

Our pets are an integral part of the family. While essential oils have a variety of benefits for people, their use around animals and pets requires CAUTION.

*DISCLAIMER: Refrain from diffusing essential oil around your pets.

Please AVOID diffusing essential oil around infants under 6 months old.

*DISCLAIMER: DO NOT diffuse essential oil if your infant has asthma or is at risk of developing asthma due to a family history.

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