FAQ – VELOCE®

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NEW ARRIVAL - THE FIFTH POUR: FLORAL, GREEN, AROMATIC

ORDERS

Below are some of are common questions about orders

What are the modes of payment available?

I have received a damaged / defective / in correct item.

Can I request for refund?

SHIPPING & RETURNS

Below are some common questions about shipping, returns, and exchanges

How long will my order take to process?

Can I do self-collection?

Is there free shipping?

What are the shipping methods available?

How long does it take for me to receive my order?

Is there any restricted area for delivery?

Do you ship outside of Singapore?

PRODUCTS

Below are some common questions about our products

Can I use my diffuser with pets around?

Diffusing aromatherapy oil safe for my infants?

Can't find what you're looking for?

Send us an email to tell us what's up and our friendly team will get back to you ASAP. Be sure to include your order number (if you have one).

Please email us at hello@veloceglobal.com

Other enquiries? Let's chat.

Please email us at hello@veloceglobal.com