Warranty Terms

What does a VELOCE warranty cover?

A VELOCE warranty covers the replacement (at VELOCE's discretion) of your diffuser if it is found to be defective due to faulty materials or workmanship within the warranty period of 6 months from the date of purchase.

What isn't covered by a VELOCE warranty?

VELOCE diffusers are engineered and constructed for continual high performance in normal domestic settings. If your diffuser is used in the way it's intended and it breaks down within the warranty period, it's our responsibility to replace it for you.
There are, however, some circumstances in which a VELOCE warranty doesn't cover the replacement of the diffuser. These aren't hidden in the small print. Here's what isn't covered:

• Normal wear and tear, including parts that might wear out over time (e.g. nozzle, battery, charging cable etc.).
• Accidental damage
• Charging issue as a result of use not in accordance with approved charging cable.
• Damage caused by not carrying out the recommended maintenance.
• Faults caused by:
• Negligent use, misuse, neglect or careless operation of the diffuser;
• Repairs or alterations carried out by parties other than VELOCE.

If you have any questions about what a VELOCE warranty covers, we'll be happy to help. You can call us free on 88193920. (Open 11am – 7pm Monday to Friday. Closed on Saturday, Sunday and public holidays.)

What are the terms and conditions of the warranty?

The terms and conditions of a VELOCE warranty are as follows:

• The warranty becomes effective at the date of purchase.
• You must provide proof of purchase before any replacement can be carried out under the warranty. Please keep your purchase receipt for on-site verification.
• All replacement will be carried out solely by VELOCE only.
• The replacement of your diffuser under warranty will not extend the period of the warranty.