What are the modes of payment available?

You can make payment via Credit Card (Visa, Mastercard or AMEX), Apply Pay, Google Pay, Shop Pay, GrabPay, Atome or PayNow.

How long will my order take to process?

All orders will be processed within 1-2 business days, from Monday to Friday.

Due to high volume of orders, some delays may be experienced during seasonal periods/public holidays. We seek your kind understanding!

If you need it urgently, you may contact us via:

Email: hello@veloceglobal.com

WhatsApp: https://wa.me/message/AOMNJF5DZBH2D1

Can I do self-collection?

Yes, we provide self-collection. Item will be ready for collection usually within 24 hours.

You will be informed via email once it's ready.

For urgent order collections, please contact us!

Email: hello@veloceglobal.com

WhatsApp: https://wa.me/message/AOMNJF5DZBH2D1

Is there free shipping?

Local Orders: Free shipping within Singapore for all orders above $10.00!

International Orders: Please contact us via hello@veloceglobal.com to find out more!

What are the shipping methods available?

Local Orders:
1. Free Express door-to-door delivery.
2. Free self-collection at our store location.

International Orders:
Express door-to-door delivery (Shipping cost to be paid by the customer).

How long does it take for me to receive my order?

It usually takes around 2-3 business days for courier delivery.

Due to high volume of orders, some delays may be experienced during seasonal periods/public holidays. We seek your kind understanding!

If shipping day falls on a Public Holiday, delivery service will resume on the next business day.

Is there any restricted area for delivery?

Restricted areas are Changi Airport, Cargo Complex, Alps Ave, PSA Terminal, Army Camps (CMPB, Gombak Base, Airbase, Naval Base, Police HQ, Prison Complex, Police Coast Guard Base, Immigration Checkpoints, Jurong Island) and our offshore islands.

I have a received a damaged / a defective / an incorrect item.

If item is defective or damaged when parcel is received, item will be exchanged.

Please email us at hello@veloceglobal.com within 7 days from the date of purchase or from when you have received your parcel, and provide us the following details:

1. Order No. along with your Name or Email Address used in the order.

2. Photos or videos of defect or damaged item.

The case will be attended to within 1-2 business days.

Can I request for a refund?

Unfortunately, all items sold are not refundable.

Can I use my diffuser with pets around?

Our pets are an integral part of the family. While aromatherapy oils have a variety of benefits for people, their use around animals and pets requires CAUTION.

*DISCLAIMER: Refrain from diffusing aromatherapy oil around your pets.

Diffusing aromatherapy oil safe for my infants?

Please AVOID diffusing aromatherapy oil around infants under 6 months old.

*DISCLAIMER: DO NOT diffuse aromatherapy oil if your infant has asthma or is at risk of developing asthma due to a family history.

Can't find what you're looking for?

Send us an email to tell us what's up and our friendly team will get back to you ASAP. Be sure to include your order number (if you have one).

Please email us at hello@veloceglobal.com

Other enquiries? Let's chat.

Please email us at hello@veloceglobal.com